Conflict Resolution Programs is pleased to announce our annual: Community Mediation Training Thursday evenings, 6pm - 9pm March 21 - May 30, 2013 (no class meeting April 4) Pittsburg Adult School 1151 Stoneman Avenue Pittsburg, CA 94565 In this highly-interactive 30-hour course, you will gain skills: - Handling workplace conflict more effectively
- Negotiating and mediating disputes
- Listening so others are more willing to speak to you
- Speaking so others are more willing to listen to you
- Handling difficult people and situations
- Understanding anger and how to deal with it
Participants will learn the structure, design, and practice of dispute resolution and its use as a problem solving technique. Trainees will gain skills in problem identification and disagreement management, plus strategies for achieving agreement/settlement. This course will focus on such cases as neighbors, family, workplace, relationship, landlord/tenant, customer/merchant, real estate, and other community disputes. Trainees will practice acquired skills throughout the program. Upon satisfactory completion, students will receive a Certificate of Completion and are eligible to apply as volunteer community mediators with CRP. This course follows the California Dispute Resolution Act (DRPA) approved curriculum. Successful completion of this training is the first step to joining our volunteer mediator panels. |
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